Logo Logo
Loading...
CreatedOn: 19 May, 2024
LastUpdatedOn: 22 May, 2024

Resource Control Center (RCC)

What about RCC?

              Al Qassim Health Cluster Resource Command Center  comprises of an  electronic  software  for Clinical Data Management Systems  that visioned an  established mechanism of opening tickets for improvements and actions for different requests of different hospitals in the region , closing tickets respectively and tracking progress  of all the Health Care Delivery Programs under Al Qassim Health Care Delivery..

  1.  Tickets for troubled services are created.
  2.  Tracked the methodologies of closing every tickets.
  3.  Escalates mechanisms from the Command and Control Center 
  4.  Be in a continuous cognizant networks between Health Service Providers.
  5.  The center's team and the concerned departments aims to improve patient service.
  6. Escalates  clinical decisions in RCC such as supporting clinical decisions related to incoming referrals and the improvements of  services provisions to every patients.
Background

           The Al Qassim RCC was developed and approved to operate in the year 2021 aligned with the visions of Saudi Health Care Delivery 2030 .

            In Which , This Resource Command Center is a system for monitoring the vast  performances of different health facilities and departments of the health community based on official dashboard indicators and approved clinical data from the Ministry of Health  and Health Holding Company respectively.

            Every RCC  dashboards displays all the various  unbias data and indicators which was properly actualized  related to the center's management  in a concise form, where they are analyzed and evaluated by different license Clinicians and statisticians according to proper and delicate Trend Analysis in view with the World Health Organization And Saudi Clinical Statistics.

 

Assessment

RCC Procedurals
TICKETING:
Emergency Room's  dashboards and tickest:
  1.  The patient starts her journey upon arrival at the Emergency Room .
  2. The counting of 6 hours target of waiting time starts at the Triage as a Door In.
  3. Door Out is upon the arrival of the Physician's assessment.
  4. The RCC dashboard reflects the patient's waiting more than 6 hours and tickets will be open by the respective office. 
  5.  Several Diagnosis are recorded and reflected in the dashboard as having the most total of visits in the ER.
  6. Door to Triage Dashboard
OPD SLOTS dashboard and ticket:
  1.  Access to Care in OPD clinics  starts when the RCC open appointment bookings.
  2. The RCC designed Performance measurements bracketed as Green zone if apointments are less than 60%.
  3. Bookings within 61- 76% are categorized at the yellow zone
  4. Bookings that exceeded 80% are in the red zone.
  5. Average Waiting Time is also reflected to monitor patients exceeds the categorized targets of waiting Time.
  6. Average Waiting Time:<= 28 Days in Green Zone
  7. Average Waiting Time:<=28-42 days in Yellow zone
  8. Average Waiting Time:>42 days in Red Zones
  9. In Cases that the waiting time is beyond 42 days, The RCC will open Tickets in the respective hospitals.
  10. Follow ups of the New open tickets will be done by RCC to see the changes.
  11. OPD Dashboard
UCC dashboard and ticket:
  1.  Al Qassim Health Cluster Assigned Urgent Care Clinics operating 16 hours and 24 hours in the whole region .
  2. CTAS 1 to 5 is being monitored by the team respectively.
  3. CTAS 3, 4 and 5 should be catered accordingly as per protocol in UCC,
  4. Should there been a case of CTAS 1-2, The RCC will track the reflected data and make a thorough follow up the center that recorded the data for further investigations.
  5. Standardly, there should be no CTAS 1-2 in the UCC except for acceptable reasons such as first aids and assistance.
  6. UCC Dashboard
  7. Link to UCC
PATIENT REFERRAL: 
  1. The Al Qassim RCC aligned from the mInistry of health the Different Types of Referral as follows: 
  2. Referral Outside The Region
  3. OPD Referrals
  4. Routine Referrals
  5. Urgent Referrals
  6. Life Saving Referrals
Referral Procedures:
  • The RCC Monitors the Referral Arrival
  • Patient's acceptance also is being tracked .
  • If in Cases that no available beds at the ICU, The RCC is responsible in arranging beds or assign Case Coordinators during Night Time.
  • Receiver Hospitals are also recorded
  • Hospitals sending most cases are also monitored.
RCC Transfer Time
  • Life Saving :< 4 hours
  • Emergencies: 2 days
  • Should been there an exceeds of the target time: The RCC will open a ticket for the corresponding hospital.
  • Referral Dashboard
  • LENGTH OF STAY : it shows the data of patient stay more than The duration of the treatment plan determined by the treating physician in WARDS and ICU
  • The RCC will monitor the Registered Beds in NICU, ICU, and PICU respectively.
  •  .ALOS Dashboard
  • VIRTUAL HEALTH : 
  • This dashboard reflects the open tickets for Available Doctors, open tickets for patient's appointments.
  • The RCC team follows accordingly.
  • Virtual Dashboard
NHCC

NHCC Dashboard

  1. MOSTAD : This Consist of Reports from ICUs and ER of hospitals regarding Short Staffing
  2. Request for unavailable ,Destroyed or Condemned Medical equipments.
  3. ALL NHCC TICKET IN QASSIM CLUSTER 
REU-CER

REPORTING AND KPI 

 

Management

RCC Reporting
1. Ticket Procedural: 
  • Type of tickets:
  • High importance tickets: requires to be resolved within 24 hours   . 
  • Low importance: it is solved within the specified period before the end of the due date 
  1.  Data analysis by the RCC team to extract the data and services that are in trouble, evaluate them, identify the defect if any, and issue a ticket to the facility responsible for this defect.
  2. View indicators and open, reopened and closed tickets on the dashboard on  send alerts to the ticket administrator at the facility, evaluate the ticket solution workflow and escalation.
  3. The ticket is resolved according to the content of the ticket and the required one and in such a way as to ensure that it is not reopened.
  4. The ticket is reopened when the goal of opening the ticket is not achieved o
  5. The ticket must be solved and closed before the end of the overdue date.
  6. Tickets that have not been resolved and a response will be sent to the  The relevant administration  
Ticket creation procedure:
  1. The ticket is opened
  2. The type of ticket and the due date are determined
  3. The ticket is forwarded to the hospital  and the ticket is reviewed via the RCC representative and is followed up  by the RCC team.
  4. If Solution was catered,the ticket RCC team close or reopen ticket according to reply of the respective entity.

     

 

 

NHCC
  1. REPORTING
  2. KPI

 

Request

RCC REQUEST
  1.  Requests are according to replies of the sent tickets.

Information

Professionals:
  1. NHCC WEBSITE  :https://nhcc.ascend.com.sa
  2. RCC DASHBOARDS OF DATA: Links can be requested officially to RCC Team
  3. AL QASSIM PHCS
  4. AL QASSIM HOSPITALS(GOVERNMENT)